Recover delivery.
Scale services.
Bring AI into execution responsibly.
I help B2B technology companies recover critical programmes, scale Customer Success and Professional Services, and apply AI where it improves execution quality.
Mirko Grewing is an executive leader across Delivery, Customer Success, and Professional Services, with 20+ years across enterprise SaaS, regulated financial services, and global delivery organisations.
Executive leadership, with flexible engagement options.
Same executive depth, applied at the cadence that fits your business.
Permanent executive leadership
Senior leadership for organisations hiring to improve delivery predictability, customer outcomes, services margin, operating governance, and responsible AI-enabled execution.
Interim & fractional operator
For companies that need executive delivery control, recovery leadership, or services transformation before a permanent hire is in place.
Targeted advisory
Focused advisory for specific recovery, governance, account escalation, or AI-enabled delivery improvement needs.
Where senior intervention compounds.
Four areas where executive depth changes outcomes, not slides.
Executive stakeholder governance
Operating the executive layer of delivery — board reporting, escalation, and accountable decision-making.
- Steering committee design
- Account escalation
- Customer trust recovery
Delivery recovery
Bringing red programmes back to predictable execution without burning trust with customers, boards, or internal teams.
- Stabilisation in first 30 days
- Scope & expectation reset
- Evidence-based escalation
CS & PS operating models
Designing Customer Success and Professional Services organisations that scale without losing margin, quality, or accountability.
- Capacity & utilisation
- Services margin
- Customer adoption & renewals support
- Presales / SOW alignment
AI-enabled delivery
Applying AI where it improves delivery leverage and predictability — requirements quality, backlog readiness, documentation, and reuse. AI supports team effectiveness under senior human accountability.
- Backlog readiness uplift
- Acceptance criteria quality
- Human-in-the-loop governance
Built in complex enterprise environments.
Evidence of executive ownership across delivery performance, services scale, customer trust, and operating governance.
Regulated enterprise delivery
Led complex delivery for 30+ tier-1 banks and wealth institutions across regulated enterprise SaaS programmes.
Portfolio and team scale
Governed €20M+ portfolios, delivery budgets above €12M, and distributed teams of up to 120 people across EMEA, India, and LATAM.
Recovery and services scale
Recovered red programmes through scope, cost, timeline, governance, and executive trust recovery, while scaling UK & Ireland delivery operations from £2M to £6M.
AI as delivery leverage, not theatre.
An executive operator applying AI to improve delivery quality, requirements readiness, governance, and services leverage — with accountable human ownership for every output that reaches the customer.
Requirements discovery
Surface gaps before kickoff — not in sprint 4.
Backlog readiness
Definition-of-ready checks before teams commit to shaky scope.
Acceptance criteria quality
Drafted, challenged, and validated against negative paths and regulatory constraints.
Delivery planning
Dependency mapping, RAID seeding, and re-baseline modelling with programme leadership in the loop.
Governance reporting
Steering decks, executive summaries, and RAID updates prepared from delivery evidence.
Human-in-the-loop validation
An accountable human owner on every output that touches the customer.
I do not position AI as a replacement for delivery leadership, engineering ownership, or customer accountability. I use it as managed operating leverage.
When delivery goes red.
A practical recovery model for regaining delivery control, improving executive decision quality, and rebuilding customer confidence.
Stabilise
Stop the drift. Re-establish a single source of truth.
Diagnose
Read RAID, dependencies, customer signals, and team load.
Re-baseline
Reset scope, plan, and expectations with evidence.
Govern
Install the executive layer — steering, decision rights, escalation.
Recover trust
Repair the customer relationship through evidence and cadence.
Institutionalise
Lift lessons into the operating model so the pattern does not repeat.
Selected evidence, anonymised.
Four representative engagements. Customer names removed; situation, intervention, and outcome are real.
Strategic banking programme recovery
Programme recoveryScaling UK & Ireland delivery operations
Services scalingAI-enabled delivery operating system
AI-enabled executionCross-region services governance
Operating model scaleExecutive delivery control — when leadership cannot wait.
Currently focused on VP / SVP / executive leadership opportunities across Delivery, Customer Success, and Professional Services.
Also available selectively for interim recovery mandates and targeted advisory work where executive intervention is needed quickly.