01
Summary
Mirko Grewing is a Delivery, Customer Success and Professional Services executive with 20+ years in B2B technology, including 10+ years at Backbase leading delivery for tier-1 banks. His work centres on programmes that have gone red, services organisations growing faster than their operating model, governance that has stopped producing decisions, and AI in delivery that can be checked.
He has spent most of his career inside enterprise SaaS vendors selling to regulated industries, where delivery problems show up later as renewal and expansion problems.
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Leadership scope
i.Delivery, Customer Success and Professional Services organisations at SaaS scale
ii.Distributed teams of 120+ across EMEA, India and LATAM
iii.Portfolios above €20M and delivery budgets above €12M
iv.Tier-1 banking, wealth, and regulated enterprise SaaS engagements
v.Executive escalation, board-level reporting, and customer recovery
vi.Operating-model design for services and Customer Success organisations
vii.AI-enabled delivery transformation programmes
viii.Multi-vendor and multi-region delivery governance
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Operating strengths
Calm under red
Keeps reporting clear when a programme goes wrong, and keeps executives informed without inflating the risk.
Operating-model literacy
Turns a strategy into capacity plans, utilisation targets, governance and unit economics a team can run.
Customer recovery
Rebuilds trust with executive sponsors by reporting evidence on a regular cadence and owning the follow-up.
AI in delivery
Treats AI as an operating-model decision about capacity, review and economics, owned by the delivery executive.
Board to stand-up
As credible in a board steering meeting as in a delivery stand-up.
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Selected roles
2015–2026
Senior Delivery & Customer Success Leadership
Backbase
Enterprise SaaS delivery and customer success leadership across tier-1 banking and wealth clients. Programme recovery, services scaling, distributed team leadership across EMEA, India and LATAM.
10+ years · €20M+ portfolios
2010–2014
Delivery & Programme Leadership
Enterprise platforms
Programme leadership on complex enterprise platform implementations into regulated industries. Multi-vendor delivery and executive stakeholder management.
Multi-region
2005–2010
Technology & Consulting Leadership
Technology / consulting
Technical and consulting leadership on complex enterprise integrations. Foundation of operating-model and governance practice.
Foundational
05
Proof points
01
Delivery and customer-success counterpart for 30+ tier-1 banks and wealth institutions.
02
Regulated enterprise SaaS programmes with audit, compliance, and risk requirements.
03
Distributed services teams of 120+ across EMEA, India and LATAM under unified governance.
04
Portfolio responsibility above €20M; delivery budgets above €12M.
05
UK & Ireland delivery business scaled from £2M to £6M without proportional cost growth.
06
Red programmes brought back by resetting scope, cost, timeline and governance, and rebuilding executive trust.